How to Choose IT Support That Actually Shows Up

Picture this: It’s Tuesday afternoon, and your law firm’s server decides to take an unscheduled vacation. Your paralegal is frantically calling your current IT provider, but they’re “experiencing higher than normal call volumes.” Meanwhile, client files are inaccessible, billing is down, and that important deposition prep? Well, let’s just say opposing counsel might get an unexpected advantage.

This isn’t fiction—it’s the reality that hit the Law Foundation of Silicon Valley when they lost 42,500 client records to a breach. Or ask any of Kaiser’s patients about their 13.4 million leaked records that resulted in $100 million in lawsuits. Oakland’s government thought they had solid IT support too, right up until ransomware cost them $50 million.

Why “Good Enough” IT Support Isn’t Enough

Here’s the uncomfortable truth: Most Bay Area businesses are gambling their survival on IT providers who treat emergencies like routine maintenance requests. You know the type—they promise 24/7 support but define “emergency response” as “we’ll call you back tomorrow during business hours.”

For regulated professionals like attorneys, healthcare providers, and financial advisors, this isn’t just inconvenient—it’s potentially career-ending. When the SEC comes knocking about your cybersecurity compliance, “my IT guy said he’d get to it next week” won’t cut it.

What to Look for in Really Good IT Support

The best IT partnerships feel less like vendor relationships and more like having a tech-savvy business partner who actually understands what keeps you up at night. Here’s what separates the real deal from the pretenders:

Local presence matters.

When your server crashes, you need someone who can physically show up, not just remote in from three time zones away. Since 1993, we’ve learned that sometimes you can’t fix it through the screen—so we’ll fix it at the scene.

Proactive beats reactive every time.

Your current provider probably waits for things to break, then charges you to fix them. Real IT support prevents problems before they happen through 24/7 monitoring and maintenance.

One predictable price.

If your IT bills surprise you with “additional scope” charges, you’re dealing with the wrong people.

The Questions That Separate Winners from Pretenders

Before signing anything, ask these deal-breakers:

• “What exactly happens when I call at 2 AM with a server emergency?”
• “Do you charge extra for onsite visits?”
• “How do you handle cybersecurity compliance for my industry?”
• “Can you provide references from similar businesses in the Bay Area?”
• “What’s included in your base price, and what costs extra?”

Your 2026 Budget Just Got Easier

Speaking of predictable pricing—if you’re planning your 2026 IT budget, we’re making the decision easier. Right now, Bay Area businesses can get two months of complete IT support absolutely free when they sign up before December 31st. That’s $3,000-$8,000 in immediate savings, plus a complimentary cyber insurance review.

Why the generous offer? Because we’re confident that after two months of actual IT support—the kind where we answer the phone, show up when needed, and prevent problems before they happen—you’ll wonder how you survived with anything less.

The clock’s ticking on both your 2026 budget planning and this offer. Don’t wait for your next IT emergency to find better support.

Ready to experience IT support that actually supports? Contact Tru Technical Partners at (408) 559-2800 or visit www.trutechnical.com to claim your two free months before December 31st.

Not sure if you’re asking your IT service provider the right questions or what red flags to watch for?

Think of choosing an MSP like hiring a security guard for your most valuable possessions—you wouldn’t just pick the first person who answers the phone, right?

Our free Tru Technical Guide to Choosing the Right IT Support is like having a tech-savvy friend walk you through exactly what separates the real professionals from the smooth talkers.

We’ve distilled 30+ years of Silicon Valley IT experience into a straightforward comparative guide and checklist that cuts through the jargon and shows you precisely what a top-tier service provider should deliver. No technical degree required—just common sense and a few minutes of your time.

Download it now and you’ll never again wonder if your IT provider is actually protecting your business or just taking up space in your budget.