5 Reasons to change IT Support Companies and is beneficial to your Company

September 14, 2023
|In IT Infrastructure & Support
|By Truman Roe

Certainly, here are five common reasons why companies might choose to change their IT support companies:

1. Poor Service Quality: If the current IT support company consistently delivers poor service, slow response times, or inadequate issue resolution, it can disrupt the company’s operations and hinder productivity. Switching to a company that provides better service can lead to smoother IT operations and improved user satisfaction.

2. Cost Inefficiency: If the current IT support company’s pricing structure is no longer cost-effective for the company’s budget, or if the company believes they are not getting value for the money they’re spending, switching to a more competitively priced provider or one with a more transparent pricing model can lead to cost savings.

3. Technological Obsolescence: Technology is constantly evolving, and if the current IT support company is not keeping up with the latest advancements, it can result in outdated systems, security vulnerabilities, and missed opportunities for innovation. Switching to a provider with a stronger focus on emerging technologies can help the company stay competitive.

4. Security Concerns: If the current IT support company has experienced security breaches or lacks the expertise to effectively address cybersecurity threats, the company’s sensitive data and operations could be at risk. Switching to a provider with a robust cybersecurity approach can enhance data protection and reduce the likelihood of security incidents.

5. Lack of Industry Expertise: Certain industries have specific IT requirements, regulations, and compliance standards. If the current IT support company lacks experience or understanding of the company’s industry, it can lead to non-compliance, inefficiencies, and missed opportunities. Switching to a provider with industry-specific knowledge can ensure that IT strategies align with the company’s industry needs.
Before deciding to switch IT support companies, it’s important for a company to thoroughly evaluate its current and future IT needs, and plan for a smooth transition to minimize disruption. Download “The 2023 IT Services Buyer’s Guide” to set expectations and help eliminate frustrations with your new IT support provider.