Does your company have a glitch in the Matrix? Is your businesses under cyber attack? Silicon Valley Tech Support Talent to the rescue!
Meet Your Outsourced I.T. Experts: At the Ready to Ensure Stress-Free Tech & Ironclad Cybersecurity for SMBs in San Francisco and Beyond.
Watch our 2-Minute Tech Support Onboarding Video
Welcome to the TRU I.T. Care Program — Your Bay Area I.T. Support & Cybersecurity Heroes Have Arrived!
Outsourced I.T. Support That Turns Your Frown Upside Down
Hey there, Tech-troubled business person! Tired of mysterious error messages, glacially slow networks, and that printer that seems possessed? Hackers have you hanging on the edge of your seat? Cyber threats lurking in the shadows?
Whether your small or medium-sized business (SMB) is based somewhere in the greater Bay Area or the wider California region, and if you’re constantly coping with Tech headaches and battling Cyber Villains daily, fear not! Tru Technical’s TRU I.T. Care Program is at your service!
The Superhero I.T. Support Process That Won't Leave You Hanging: Our TRU I.T. Care Program Saves the Day
We work hard to make sure your Tech Support needs, data backup and Cloud storage requirements, Cybersecurity Awareness Training and I.T. security concerns are expertly taken care of so you can always stay safely a step ahead.
Our TRU I.T. Care Program isn’t just another boring Tech Support package — it’s your business’s secret weapon against the forces of Tech chaos and villainous cybersecurity threats that plague Bay Area businesses, California companies and US organizations of all sizes, daily.
We’ve assembled an elite Squad of Silicon Valley Tech Superheroes, ready to swoop in and save your digital day.
We’re your friendly, SF-neighborhood Tech and Managed Security Service Provider (MSSP), offering top-notch outsourced I.T. support and cybersecurity solutions .
Welcome Aboard! How The Tru I.T. Care Program Works: Step By Step
FYI, here’s how our Cyber-Savvy Silicon Valley I.T. Heroes handle your Tech emergencies:
Step 1
Need help? Stay Calm & Send a Distress Signal
Ticket Creation – Email: support@trutechnical.com or call our Support Hotline: (408) 559-2800*. (Don’t worry, no bat signal required!)
Pro Tip: Be specific! Include details about your Tech glitches in your “Help us, Obi-Wan!” message (the more info the better, such as: affected users, error messages, screenshots etc.). Unfortunately, “My computer did a thing!” won’t cut it – our engineers need solid clues! (Think of it as sending a Tech-savvy SOS.)
*A Request: Please only use our call in number if email isn’t possible. (Our superpowers are especially sharp when we can more easily understand, process and track your troubles.)
Step 2
Support Ticket Launched – No Red Tape, We Promise
Super-Fast Response – You’ll receive a Support ticket faster than you can say “Blue Screen Of Death”! Once your query confirmation mail has landed in your inbox, hang tight for one of our Tech Wizards to respond to your virtual smoke signals.
Another Request: Give us a minimum of 15 minutes** to get in touch. (That’s faster than most people decide what to have for lunch!)
**Please Note: Our standard SLA response time is 1-2 hours. (Our I.T. Heroes are kept pretty busy fending off Cyber Villains, but we’re swiftly on the case!)
Step 3
Remote Resolution – Fixing Issues Faster Than a Speeding Bullet!
Problem-Zapping – Our expert engineers will contact you via email or phone within 1-2 hours of your query to vanquish your Tech troubles remotely.
Above & Beyond: We’re able to resolve most problems via secure remote access, but if a Cyber Villain requires in-person defeat, or if you need an In Real Life Tech Squad (for hardware tantrums or “Why is the server on fire?” emergencies), we’ll schedule an on-site visit faster than an EV can hit 60 mph.
Step 4
Breathe a Sigh of Relief!
Victory Celebration – Issue resolved, business saved, and you get back to what you do best — running your company without pulling your hair out over technology!
At this point, our relieved clients no longer have to fear their scary email inbox or suffer the frustration of trying to remember which of their multiple passwords to use.
If this is you, hopefully you’re a Happy Camper (or maybe there’s still something bothering you?). Tell us how we did or what more we can do to help — we’d love to learn how to be even better!
Why Small & Medium Businesses Throughout the Bay Area & California Trust Our ‘TECHspertise’
In a world where most I.T. support feels about as personal as talking to a vending machine, our team brings that human touch back to technology.
We explain solutions in plain English — not Tech jargon that sounds like it came from another dimension.
Our engineers don’t just fix your Tech problems — they help you understand them, so you’re less likely to face the same issues again. (It’s like having a Tech-genius friend who actually returns your calls!)
Why Small & Medium Businesses Throughout the Bay Area & California Trust Our ‘TECHspertise’
Our Tech Support and I.T. Services territory ranges the San Francisco, San Jose and Oakland regions, covering Santa Clara County as well as San Benito County, and including Santa Clara, Sunnyvale, Palo Alto, Sacramento… and beyond.
- Affordable I.T. Consulting & Outsourced I.T. Department: Tru Technical delivers world-class service without busting our clients’ budgets. You get expert advice and service, without breaking the bank: we’re your highly qualified I.T. Department, without the high cost.
- Flexible Co-Managed I.T. Services & Tech Support out of San Francisco that gives you enterprise-level Tech operations and protection, without the enterprise-level price tag. We work alongside your existing team to provide comprehensive I.T. Support services.
- Cyber-Savvy Silicon Valley Experts trained in the newest technologies to keep your business safe from the increasing threats targeting businesses in California (and across the US). We specialize in protecting companies like yours, and are ready to tackle any digital danger, offering small business network security and cyber threat response for growing Bay Area companies and organizations.
- Proactive Network Security Monitoring: California and Beyond. We hunt vulnerabilities like Pac-Man chases ghosts – 24/7, identifying and fixing vulnerabilities before they’re exploited: we'd rather prevent Tech Disaster than have to be the heroes who save you from it (though we're pretty good at both!)
- Cloud Security Services & Zero Trust Architecture. Because “Password123” should NOT be your first line of defense. We offer endpoint protection for Bay Area startups and California businesses across the board, securing your devices and data from anywhere. Our Cloud-enabled solutions can be tailored specifically for businesses seeking reliable Bay Area managed I.T. Support.
- NIST Cybersecurity Compliance Consulting (Framework 2.0). Translation: With us your data’s safer than Fort Knox’s Wi-Fi. Plus, we do cybersecurity audits and help you stay compliant with industry regulations.
- Disaster Recovery So Smooth, It’s Almost Boring. Ransomware attacks? We’ll restore systems quicker than you can binge Silicon Valley S1. Ensure business continuity with our robust I.T. disaster recovery services and plans.
FAQ: Because Even Heroes Anticipate Questions
A: Email us a video. We live for weird glitches.
A: Business hours only – but we’ll defend your Tech dreams M-F, 9-5 like Captain America defends Brooklyn.
A: With flowcharts, analogies about ‘digital umbrellas’, and zero judgment.