Frequently Asked Questions

Our IT services start at $150 per user per month for comprehensive managed services. Pricing varies based on your specific needs, company size, and service level requirements. We offer transparent, predictable monthly pricing with no hidden fees.

Yes, we provide 24/7/365 monitoring and emergency support. Our expert technicians are available around the clock to resolve critical issues and ensure your business operations never stop.

We specialize in serving small to medium businesses across various industries including legal firms, finance and wealth management, civil engineering, healthcare, DOD manufacturers, construction companies, and Silicon Valley startups.

We guarantee a 15-minute response time for critical issues and 2-hour response time for standard support requests during business hours. Emergency situations receive immediate attention 24/7.

Our managed IT services include 24/7 monitoring, cybersecurity protection, data backup and recovery, help desk support, network management, software updates, hardware maintenance, and strategic IT planning.

Absosutely. We provide comprehensive remote work support including secure VPN setup, cloud solutions, mobile device management, and remote desktop configuration to ensure your team can work securely from anywhere.

We offer flexible contract terms starting from month-to-month agreements. Most clients choose annual contracts for better pricing, but we work with you to find terms that fit your business needs without long-term commitments.

Yes, we provide ongoing user training, cybersecurity awareness programs, and dedicated help desk support to ensure your employees can use technology effectively and securely.

Our team holds industry certifications including Microsoft Partner, Cisco certifications, CompTIA Security+, and CISSP. We maintain 30 years of experience serving Bay Area businesses with proven expertise in IT infrastructure and cybersecurity.

We provide comprehensive cybersecurity including 24/7 monitoring, endpoint protection, firewall management, email security, vulnerability assessments, security awareness training, incident response, and compliance management.

We implement multi-layered security including next-generation firewalls, endpoint detection and response (EDR), email filtering, regular security patches, employee training, and continuous monitoring to detect and prevent cyber threats.

Contact us immediately at 408.559.2800. Our incident response team will contain the threat, assess the damage, restore your systems, and implement additional safeguards to prevent future attacks. We have your back 24/7.

Yes, we provide comprehensive security awareness training including phishing simulation, password management education, social engineering awareness, and ongoing security best practices training to keep your team vigilant.

We implement automated daily backups with multiple recovery points, encryption both in transit and at rest, geographically diverse backup locations, and regular recovery testing to ensure your critical data is always protected.

We assist with HIPAA, SOX, PCI-DSS, GDPR, and other industry-specific compliance requirements. Our team ensures your IT infrastructure meets regulatory standards and provides necessary documentation for audits.

Yes, we perform regular vulnerability assessments, penetration testing, security audits, and compliance reviews to identify and address potential security weaknesses before they become threats.

We use advanced SIEM (Security Information and Event Management) tools to monitor your network 24/7, detect anomalies, identify potential threats, and respond immediately to security incidents.

Endpoint protection secures all devices (computers, laptops, mobile devices) that connect to your network. It includes antivirus, anti-malware, device control, and behavioral analysis to prevent threats from infiltrating your systems.

We implement advanced ransomware protection including behavior-based detection, network segmentation, immutable backups, and rapid recovery procedures to minimize downtime and data loss from ransomware attacks.

Yes, we proudly serve businesses throughout Silicon Valley, San Francisco Bay Area, Santa Clara County, Alameda County, and surrounding areas. We’re locally based and understand the unique needs of Bay Area businesses.

We serve all Santa Clara County cities including San Jose, Palo Alto, Mountain View, Sunnyvale, Santa Clara, Cupertino, Campbell, Los Gatos, Milpitas, and surrounding communities.

Yes, we provide both on-site and remote IT support. Our local technicians can be on-site for hardware issues, installations, and situations requiring hands-on assistance throughout the Bay Area.

We specialize in supporting Silicon Valley startups and tech companies with scalable IT solutions, rapid deployment capabilities, and flexible services that grow with your business.

We provide same-day on-site service for urgent issues and can typically be on-site within 2-4 hours for critical situations. Scheduled appointments are available within 24-48 hours.

Yes, we specialize in multi-location support with centralized management, standardized security policies, and coordinated IT infrastructure across all your Bay Area offices and facilities.

Yes, our 30 years of Bay Area experience means we understand local business requirements, industry regulations, and compliance needs specific to California businesses and various industry sectors.

Absolutely. We have extensive experience supporting construction companies and civil engineering firms with specialized software, mobile device management, project collaboration tools, and robust field connectivity solutions.

Yes, we specialize in serving legal firms and financial services companies with strict security requirements, compliance needs, and specialized software requirements common to these industries.

We offer transparent, predictable monthly pricing starting at $45 per user per month. Our all-inclusive model covers monitoring, support, security, and maintenance with no hidden fees or surprise charges.

Yes, we offer Essential, Professional, and Enterprise service levels to match your needs and budget. Each tier includes different response times, coverage hours, and service features to fit your business requirements.

Setup fees vary based on your current infrastructure and migration needs. We provide a detailed assessment and transparent pricing upfront, with many services included in your monthly fee.

Project work is quoted separately at competitive hourly rates. We provide detailed estimates upfront and work within approved budgets. Many routine updates and maintenance are included in your monthly service.

Base service includes 24/7 monitoring, help desk support, security management, patch management, backup monitoring, remote support, and quarterly business reviews. Additional services can be added as needed.

Yes, we provide monthly reports showing ticket resolution, system performance, security events, backup status, and detailed breakdowns of services provided to ensure full transparency.

Our flexible service model allows you to scale up or down as needed. We regularly review your needs and adjust services to match your business growth and changing requirements.

Critical issues receive 15-minute response, high priority gets 2-hour response, and standard requests get 4-hour response during business hours. We track and report on all SLA metrics monthly.

Yes, we provide comprehensive SLAs covering response times, uptime targets, and resolution timelines. We stand behind our service quality with satisfaction guarantees and service credits for SLA breaches.

Getting started is simple: call us at 408.559.2800 for a free consultation. We’ll assess your needs, provide a customized proposal, and can typically begin services within one week of agreement.

Yes, we provide comprehensive help desk support via phone, email, and remote assistance. Our technicians handle everything from password resets to complex technical issues with friendly, professional service.

Absolutely. We specialize in Microsoft 365 administration, email troubleshooting, migration services, security configuration, and user training to maximize your productivity and security.

Yes, we support mixed environments including Windows PCs, Mac computers, iOS and Android mobile devices, and all major operating systems and software applications.

Yes, we provide complete server management including monitoring, maintenance, security updates, backup verification, performance optimization, and strategic planning for infrastructure upgrades.

Yes, we monitor your network 24/7 for performance issues, security threats, and potential failures. We proactively address issues before they impact your business operations.

Yes, we support all types of printers, scanners, and peripheral devices including setup, troubleshooting, driver updates, and network connectivity issues.

Yes, we configure secure remote access solutions including VPNs, remote desktop services, and cloud-based access to ensure your team can work securely from anywhere.

Yes, we automatically manage all software updates, security patches, and system updates during off-hours to ensure your systems stay current and secure without disrupting your work.

Yes, we provide complete mobile device management (MDM) including device setup, security policies, app management, and support for smartphones and tablets across all platforms.

Yes, we provide complete cloud migration services, ongoing cloud management, cost optimization, security configuration, and hybrid cloud solutions to maximize your cloud investment.